KPMG Director, CRM - Salesforce in New York, New York
Director, CRM - Salesforce
New York, New York
Requisition #: 40432
Practice Area: Advisory
Location: Atlanta, GA; Chicago, IL; New York, NY; Dallas, TX; Houston, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Director in Customer & Operations for ourpractice.
Support sales, project delivery and key business development activities in Customer Relationship Management (CRM) and Sales / Service Transformation
Lead highly skilled client and KPMG work teams throughout the project Systems Development Lifecycle (SDLC) by leveraging our approaches in CRM and Sales / Service Transformation
Participate in continual development and publication of thought leadership and service offerings
Assist Partners and Managing Directors with practice administration, including recruitment and interviewing of prospective candidates, resource allocation, career development of staff, and other people management decisions
A minimum of eight years of management / systems integration consulting experience (including Big Four experience) related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Microsoft Dynamics CRM and/or Salesforce.com platform, within diverse industries, including Public Sector
Bachelor's degree in a related field from an accredited college/university; MBA is preferred
C-Level experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with the Dynamics CRM and/or Salesforce.com platforms
Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues
Travel may be up to 80-100%
Excellent written and verbal communication skills
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.