KPMG Director, CRM - Salesforce in New York, New York

Director, CRM - Salesforce

New York, New York

Requisition #: 40432

Practice Area: Advisory

Location: Atlanta, GA; Chicago, IL; New York, NY; Dallas, TX; Houston, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for ourpractice.

Responsibilities:

  • Support sales, project delivery and key business development activities in Customer Relationship Management (CRM) and Sales / Service Transformation

  • Lead highly skilled client and KPMG work teams throughout the project Systems Development Lifecycle (SDLC) by leveraging our approaches in CRM and Sales / Service Transformation

  • Participate in continual development and publication of thought leadership and service offerings

  • Assist Partners and Managing Directors with practice administration, including recruitment and interviewing of prospective candidates, resource allocation, career development of staff, and other people management decisions

Qualifications:

  • A minimum of eight years of management / systems integration consulting experience (including Big Four experience) related to CRM delivery, sales / service process improvement and technology enablement, change management, and the Microsoft Dynamics CRM and/or Salesforce.com platform, within diverse industries, including Public Sector

  • Bachelor's degree in a related field from an accredited college/university; MBA is preferred

  • C-Level experience with large transformations that involve front office technology in support of Sales Force Automation (SFA) and Contact Center / Customer Service capabilities, including the necessary experience with the Dynamics CRM and/or Salesforce.com platforms

  • Demonstrated ability to understand, analyze and diagnose the strategy, people, process and technology root causes for client front office performance issues

  • Travel may be up to 80-100%

  • Excellent written and verbal communication skills

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.