KPMG Director, Customer Solutions Insurance in Hartford, Connecticut
Director, Customer Solutions Insurance
New York, New York
Requisition #: 40398
Practice Area: Advisory
Location: Hartford, CT; Washington, DC; Atlanta, GA; Chicago, IL
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Director in Customer & Operations for ourpractice.
Identify, establish, maintain and manage relationships with key executives at target clients
Lead key business development activities in the insurance sector, typically as part of a team, including opportunity identification and proposal development, relating to Customer Experience, Marketing, Distribution/Sales, Underwriting, policy service and admin, claims and other front and middle office opportunities
Deliver and manage advisory engagements for insurance clients while leading client and KPMG work teams throughout the engagement lifecycle by leveraging customer experience, customer analytics, marketing, sales / distribution and service methodologies, approaches and strategies
Develop thought-leadership, marketing collateral, value propositions and service offerings relevant to the front and middle office of our insurance clients
Assist practice leadership with practice administration including resource allocation, training and career development of staff, community building, and other people management decisions
A minimum of eight years of consulting experience in customer strategy and customer transformation related to improving customer experience and thereby customer acquisition, profitability and retention within the insurance space
Bachelor's degree from an accredited college/university; advanced degree from an accredited college/university preferred with excellent written and verbal communication, facilitation, presentation and people management skills
Insurance sector knowledge as it relates to front and middle office strategies, functions and capabilities including technologies across marketing, sales / distribution, underwriting, policy admin and claims
Intimate knowledge of the life, annuity, retirement, group and employee voluntary benefits subsector or the property & casualty personal and commercial lines subsector; knowledge of both subsectors is a significant plus
Deep advisory experience in customer experience strategies as well as implementation and ongoing management across the customer lifecycle from identification and targeting to quoting to underwriting to policy issue to service and administration to claim handling to renewal
Strong understanding of both the direct and the intermediary (captive and independent agents, broker / producers) acquisition and service channels, including 'agent experience'
Willingness to travel which may, at times, be as much as one hundred percent
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.