KPMG Director, Sales Transformation & CRM in Chicago, Illinois
Director, Sales Transformation & CRM
Requisition #: 36530
Practice Area: Advisory
Location: Atlanta, GA; Chicago, IL; New York, NY
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.
KPMG is currently seeking a Director in Customer & Operations for ourpractice.
Lead key business development activities for our customer strategy and growth advisory practice related to customer strategy and transformation, including targeting key C- level clients, proposing services and closing opportunities in the customer experience management (CEM) area
Lead highly skilled client and KPMG work teams throughout the project lifecycle by leveraging approaches in customer experience, loyalty programs, sales and marketing strategies
Execute process transformation, measurable improved operational performance and organizational restructuring
Establish client value propositions that tie key metrics and CFO focus areas directly to operational improvements and revenue generating tactics
Participate in continual development and publication of thought leadership and service offerings
Assist in practice administration including resource allocation, career development of staff, and other people management decisions
A minimum of eight years of management consulting experience related to marketing effectiveness, marketing management, campaign management, marketing/digital technology, customer data analytics, and change management ideally within the consumer markets and/or financial services industries
Bachelor's degree in a related field from an accredited college/university; MBA preferred
Experience with large-scale marketing delivery with a proven track record and demonstrated success achieving client results and process improvement for marketing, sales, and customer experience processes focused on process and performance management for customer-facing products and services leveraging statistical analysis to inform the strategy
Knowledge of current marketing technologies utilized in supporting customer engagement & marketing operations and functions such as Marketing Automation, Personalization, Marketing Resource Management, and Ad Tech
Experience in developing marketing related strategies and solutions in Financial Services, Consumer Product, Retail, and Insurance is a plus with demonstrated ability to analyze critical business requirements, identify deficiencies, potential opportunities and develop innovative solutions for enhancing competitiveness, increasing revenue and improving customer service offerings
Excellent foundational consulting skills including strong analytical, written and verbal communication skills, impactful client presence, compelling facilitation and presentation skills and travel may be up to 80-100%
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.