Job Information
KPMG Senior Specialist, User Sucess Manager in Boston, Massachusetts
Business Title: Senior Specialist, User Sucess Manager
Requisition Number: 114494 - 40
Function: Advisory
Area of Interest:
State: MA
City: Boston
Description:
KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we do not anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.
KPMG is currently seeking a Senior Specialist, User Success Manager in Deal Advisory and Strategy Analytics for our Deal Advisory (https://advisory.kpmg.us/) practice.
Responsibilities:
Serve as the primary contact for internal users, assisting them in effectively utilizing our analytics and AI-enabled applications to achieve strategic business outcomes
Facilitate user adoption of new apps by conducting training sessions, creating user guides, and providing ongoing support to ensure a smooth integration into daily workflows
Proactively engage with users to collect feedback on app functionality and user experience, and collaborate with the development team to inform improvements or the creation of new features
Identify and recommend existing internal tools and applications that align with user needs, enhancing their data, analytics, and AI capabilities
Monitor user engagement and app performance metrics, and develop strategies to increase adoption rates and user satisfaction
Qualifications:
Minimum three years of recent experience in a customer success, user support, or client service role, preferably within the technology, analytics, or AI sectors
Bachelor's degree from an accredited college or university in business, information technology, computer science, or a related field
Proven track record of improving product adoption and user satisfaction in a technology-oriented environment
Strong familiarity with analytics, data visualization tools, and AI technologies, with the ability to grasp complex technical concepts and communicate them to non-technical users
Excellent interpersonal, communication, and presentation skills, with the ability to engage and train users of varying skill levels
Experience working in a fast-paced, cross-functional team environment, preferably in consulting, deal advisory, mergers and acquisitions, or corporate strategy services
Willingness and ability to travel as needed
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at 'Benefits & How We Work (https://www.kpmguscareers.com/why-kpmg/#benefits) '.
Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=M150DA_4_24KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link ( https://assets.kpmg.com/content/dam/kpmg/us/pdf/2018/09/eeo.pdf) contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
GL: 5
GF: 15299