KPMG Sr Associate, Service Management Technical Lead in Atlanta, Georgia

Sr Associate, Service Management Technical Lead

Atlanta, Georgia

Requisition #: 37350

Practice Area: Advisory

Location: Denver, CO; Orlando, FL; Tampa, FL; Atlanta, GA; Chicago, IL; Boston, MA; Minneapolis, MN; Short Hills, NJ; New York, NY; Philadelphia, PA; Dallas, TX; Houston, TX

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Sr Associate in CIO Advisory for ourpractice.


  • Analyze client ITSM challenges and design solutions tailored to their business requirements based on leading practices such as ITIL

  • Lead the design of ServiceNow foundation set-up, ITSM & custom applications, and integration specifications

  • Lead development of ServiceNow based solutions including configuration and work flow design and implementation

  • Support clients in adopting ServiceNow governance, SDLC, migration and testing best practices

  • Provide expert-level support and technical mentoring, assist customers with proof-of-concept activities

  • Support continuous improvement efforts to enhance our ServiceNow solutions and conduct demonstrations and workshops


  • A minimum of three years of experience in designing and implementing ServiceNow (preferred) or equivalent experience in BMC Remedy, HP Service Manager or CA Service Desk Manager

  • Bachelor's degree in Computer Science, Computer Engineering or related technical field from an accredited college/university or equivalent work experience

  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and ITIL v3/2011 Foundation Certificate

  • Experience delivering projects using an Agile methodology

  • Development experience with web technologies (XML, HTML, JavaScript, and Web Services) and of working in a SaaS environment

  • Experience designing and implementing one or more of CMDB, Service Portal, ITAM, Security Ops or Service Mapping is preferred

  • Travel may be up to 80-100%

  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits


KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).


  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.