KPMG Director, Customer Solutions Insurance in Atlanta, Georgia

Director, Customer Solutions Insurance

New York, New York

Requisition #: 40398

Practice Area: Advisory

Location: Hartford, CT; Washington, DC; Atlanta, GA; Chicago, IL

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you're as passionate about your future as we are, join our team.

KPMG is currently seeking a Director in Customer & Operations for ourpractice.


  • Identify, establish, maintain and manage relationships with key executives at target clients

  • Lead key business development activities in the insurance sector, typically as part of a team, including opportunity identification and proposal development, relating to Customer Experience, Marketing, Distribution/Sales, Underwriting, policy service and admin, claims and other front and middle office opportunities

  • Deliver and manage advisory engagements for insurance clients while leading client and KPMG work teams throughout the engagement lifecycle by leveraging customer experience, customer analytics, marketing, sales / distribution and service methodologies, approaches and strategies

  • Develop thought-leadership, marketing collateral, value propositions and service offerings relevant to the front and middle office of our insurance clients

  • Assist practice leadership with practice administration including resource allocation, training and career development of staff, community building, and other people management decisions


  • A minimum of eight years of consulting experience in customer strategy and customer transformation related to improving customer experience and thereby customer acquisition, profitability and retention within the insurance space

  • Bachelor's degree from an accredited college/university; advanced degree from an accredited college/university preferred with excellent written and verbal communication, facilitation, presentation and people management skills

  • Insurance sector knowledge as it relates to front and middle office strategies, functions and capabilities including technologies across marketing, sales / distribution, underwriting, policy admin and claims

  • Intimate knowledge of the life, annuity, retirement, group and employee voluntary benefits subsector or the property & casualty personal and commercial lines subsector; knowledge of both subsectors is a significant plus

  • Deep advisory experience in customer experience strategies as well as implementation and ongoing management across the customer lifecycle from identification and targeting to quoting to underwriting to policy issue to service and administration to claim handling to renewal

  • Strong understanding of both the direct and the intermediary (captive and independent agents, broker / producers) acquisition and service channels, including 'agent experience'

  • Willingness to travel which may, at times, be as much as one hundred percent

  • Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits


KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).


  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.